Witam
Móglby ktos to opracowac w wolnym czasie?? :)
TOPICS:
1. First impression at work:
A. How important is the first impression during a job interview?
B. How can you make a good impression during a job interview?
C. What does the company's impression depend on?
2. Motivation at work:
A. How important is motivation at work?
B. Are cash rewards better motivating than non-cash rewards?
C. Incentive schemes as a way of employee motivation.
3. Customer service
A. Good/bad experience you have had with customer service.
B. What qualities should a customer service worker have?
C. How would you deal with problematic customer?
4. Ethics in business:
A. Are today's businesses ethical? How?
B. What positive effect can companies have on the environment?
C. What rules do companies often bend?
5. Making decisions at work:
A.Is intuition crucial when making a decision?
B. What type of personality makes best decisions?
C. Do you produce wiser decisions under pressure?
6.Outsourcing in a company:
A. What is outsourcing?
B. What are the advantages and disadvantages of outsourcing?
C. What activities are the most often outsourced?
7. Starting a new business:
A. What attracts people to starting up a new business?
B. The challenges of starting up a new business.
C. Is it easy to find a gap in the market?
8. Communications in modern world:
A. What new communications technologies do you know?
B. How have the communications technologies changed the world?
C. What communications technologies could you now live without?
9. Change in a company:
A. Accepting or rejecting the change?
B. What problems might employees have with accepting change in the company?
C. Advantages and disadvantages of change.
10. Culture in business world:
A. "When in Rome do as the Romans do". What does the expression mean?
B. How do you change your behavior when visiting a different country?
C. The difference between a 'masculine' and 'feminine' society?
SITUATIONS:
1. First impression at work:
- introduce yourself and company
2. Motivation at work:
- start a conversation with a new colleague
3. Customer service:
- confirm on details in a telephone conversation
4. Ethics in business:
- recommend an "ethical" product to your friend
5. Making decisions at work:
- present your opinion about cutting costs in your department
6.Outsourcing in a company:
- apologize for missing an appointment
7. Starting a new business:
- inform your friend about your recent promotion
8. Communications in modern world:
- rearrange a meeting with one of your employees
9. Change in a company:
- reject the idea of increasing working hours in your department
10. Culture in business world:
- explain the importance of punctuality in Poland