The Solution
Working closely with our clients, we
transformed the hard-to-manage office
infrastructure of one of the divisions into a
professionally managed service operating as
a document services “utility” model.
First, we conducted a disciplined office
assessment using Lean Six Sigma tools and
methodologies to determine the appropriate
level of document services in the division’s
offices.
Based on the results of the in-depth
assessment, we developed an office
optimization plan to improve the quality of
support services available to employees and
improve their user-to-device ratio from 2:1 to
a highly efficient 8:1.
We installed state-of-the-art Xerox®
multifunction devices with comprehensive
information security certifications from the
National Information Assurance Partnership
(NIAP). NIAP’s rigorous Common Criteria
Certification is an internationally recognized
standard for validating the security claims of
IT products and services.