Some notes - maybe useful
deep dissatisfaction with your employees in the Paradise
I visited the Restaurant (not that place) on 1st January.
Although we ordered only one dish - had to wait for it for about an hour.
My husband tried to intervene ? (How? what do you mean?) Did he complain?
Nothing changed what situation? The unacceptable delay?
I find the waitress's behaviour extremely appalling. Why?
erratic bill? What is that?
Waiters boss - do you mean the Chief Waiter or the Waitresses boss?
.consider making the waitress redundant.
I think that personnel (do you mean personnel or personal?) training should be recommended.
will receive (not recieve) your immediate attention.