Bardzo proszę czy by mógł ktoś rzucić okiem na list (reklamacja zamówionego kursu angielskiego) - szczególnie chodzi mi o kwestie gramatyczne.
Dear Mr Włodarczyk,
Following our telephone conversation yesterday, I am writing to complain about the “Easy Lingua” course which I purchased from your company over the Internet four weeks ago. In fact, I have already written to your secretary’s office about the problem but unfortunately nothing has changed.
I would like to express my strong dissatisfaction with the product that I received.
First of all, I would like to draw your attention to the fact that I expected to receive my order within a week but I had to wait for over two weeks. Contrary to the description on the internet page I must paid 5 euro postage and packing.
To make matters worse I purchased English course but I received French course. Failed the mention that the product that I have received was incomplete. Your advertisement promised that there would be twelve CDs but in my delivery was only ten and one of them was scratched. I am of the opinion that this is totally disregard of customers.
The thing which I mainly cannot accept is that yours twenty-four-hours helpline with qualified teachers was all the time engaged. They could have advised me if I had got through, but it was impossible.
Finally, I totally fail to comprehend how you can describe that the course takes only 28 days. I have calculated that in order to complete the exercises suggested, it would take closer to 40 days.
Taking into consideration all the trouble I experienced, I hope I can expect a complete refund of everything that I have paid. Unless satisfactory compensation is offered I will have no other choice but to take legal action.
I am looking forward to hearing from you.
Yours sincerely,
Katarzyna K.