Kupiłeś/łaś przez Internet towar, z którego nie jesteś zadowolony/a. Napisz list do firmy, która ci go sprzedała.
- Poinformuj, co i kiedy kupiłeś/łaś.
- Poskarż się na długi czas oczekiwania i brak reakcji na e-mail.
- Podaj dwie wady kupionego towaru.
- Powiedz, jakiego rozwiązania oczekujesz i wyraź nadzieję na szybką reakcję.
Dear Sir/Madam,
I am writing to complain about a pair of trousers that I bought in your Internet shop on 1st February, 2010. I am dissatisfied because I had to wait for a long time for my package and when I wrote an e-mail to your company that you did not even responded to him.
First of all, the trousers which I had ordered were black but I received green one. Moreover, the trousers had to be the size of S and you sent me the size of L. In addiction, I had to wait one month for the delivery, in my opinion it is too long.
I look forward to full refund of money or I demand a replacement of trousers for conformity with my order.
I hope to hear from you as soon as possible.
Yours faithfully
XYZ